Return your order
We always want the best for our customers. Therefore, products can be returned within 14 days of your order being delivered. However, all products must be packed in their proper and original condition for the return to be accepted. If your order is still returned to us without the complete original packaging or damage and such, your refund or exchange will not be processed by us.
Please note: For solid gold or custom-made products, we do not accept returns as they are personalized. Additionally, returns are at your own expense and are non-refundable by Elevn Jewellery.
In case we have made a mistake with the shipment, think of a wrong product, Elevn Jewellery will refund the return shipment.
If within 14 days you still decide to return your products we kindly ask you to contact us here. We strive to send you the return instructions within 24 hours. Before you want to return the product it must of course comply with the return policy.
Cancel your order
Unfortunately, it is not possible to cancel ordered items after you place your order. If you do not want the products. Then you can go through the return process like everyone else to still send the products back.